06 · SkieGrow AI Solutions
Conversation Automation · AI Agents · Customer Analytics
Every conversation is a customer signal. Make it count.
WhatsApp AI agents, AI calling, Instagram comment-to-DM automation and customer lifecycle analytics that reply instantly, qualify leads and pass serious buyers to your team.
Comment on Reel · “New collection”
Love this! What’s the price? LINK please
Automated DM sent
Hi! Here’s the product link and today’s offer. Want us to help you pick a size?
Sentiment · Beta
Positive · purchase intent
Lead profile
Sample customer
06 · AI Agents & Business Automation
Every conversation is a customer signal.
Make it count.
Turn social engagement into meaningful conversations, automate customer interactions, understand audience sentiment, and connect insights across the customer journey — through SkieGrow's branded automation solutions.
Business Assistant
online · replies instantly
Lead qualified · Call booked 6:00 PM · Synced to CRM → Sales team
Illustrative UI · not a real conversation
Turn a comment into a next step.
Turn customer engagement on social content into a relevant next action — without someone manually replying to every comment.
- Automated direct messages triggered by eligible comments on posts and Reels
- Keyword-based comment triggers
- Automated responses and follow-up messages
- Delivery of links, offers, resources and enquiry pathways
- Social engagement-to-lead workflows
- Configurable messaging journeys
Features depend on the connected account and platform permissions; they don't work identically across Instagram, Facebook, WhatsApp and other platforms.
Example use case
Illustrative concept · sample dataA person comments “LINK” on a brand’s Reel. The configured automation sends a direct message with the product link and an enquiry option, reducing manual follow-up.
Comment summary
Illustrative concept · sample dataRecurring themes
Flagged for team review
“Order hasn’t arrived yet, who do I contact?”
Understand the conversation behind the comments.
SkieGrow's emerging AI-powered sentiment intelligence is being developed to help businesses interpret audience reactions, identify recurring themes, and make more informed content and engagement decisions.
- Positive, neutral and negative sentiment
- Recurring topics in comments
- Frequently raised questions and concerns
- Emerging customer feedback themes
- Flagging potentially sensitive conversations for review
- Summaries of audience reaction to content and campaigns
Beta capability. Exact features are confirmed with you during onboarding; no accuracy level is promised and it does not moderate autonomously.
Understand the journey. Not just the last click.
Connect available customer engagement and lifecycle information to better understand how prospects interact with your business, where follow-up is needed, and which opportunities deserve attention.
- 01
Attract
Capture engagement and enquiries from eligible campaigns and channels.
- 02
Capture
Collect relevant customer details through configured forms and workflows.
- 03
Qualify
Organise leads using customer attributes, conversation details and qualification rules.
- 04
Nurture
Support relevant follow-ups and communication workflows.
- 05
Convert
Move qualified opportunities toward a purchase, appointment or other outcome you define.
- 06
Retain
Support repeat engagement and lifecycle communication where configured.
- 07
Analyze
Review the available customer, engagement, campaign and lifecycle analytics.
Insights from Analyze feed back into Attract
Reports, data sources, metrics and integrations depend on the configured solution. Data from every platform is not automatically unified.
Automate the routine. Keep humans in control.
Configured AI and automation workflows that support recurring customer conversations — with your team stepping in whenever it matters.
- Automated customer responses
- WhatsApp AI agents that answer enquiries and qualify leads around the clock
- AI calling agents for instant lead follow-up and reminders
- Website and messaging conversation workflows, where supported
- Frequently asked question handling
- Lead qualification and information collection
- Follow-up workflow triggers and team routing
- CRM-related actions where configured
- Human handoff when intervention is required
Not every conversation can be handled without people, and workflows are supervised rather than left to run unattended.
Rules-based automation
AvailableFollows configured triggers, conditions and actions. Predictable, and set up around your business rules.
Agentic AI
BetaEmerging functionality intended to interpret context and support more adaptive workflows, subject to beta availability and safeguards.
How it works
From one comment to a clear next step.
Tap or hover each step to see what happens. Illustrative flow — the exact setup depends on your channels and configuration.
Engagement-to-lead journey
Your content invites a comment, for example “Comment PRICE for details”.
Sentiment intelligence path
BetaComments on eligible posts and Reels are gathered.
Business use cases
Where conversations turn into opportunities.
Illustrative examples. Every workflow is scoped and configured per business.
E-commerce
- —Product enquiries
- —Promotional campaign responses
- —Customer follow-up
Hospitality
- —Booking enquiries
- —Frequently asked questions
- —Guest follow-up
Real Estate
- —Property enquiries
- —Lead qualification
- —Sales-team routing
Retail
- —Product discovery
- —Offer enquiries
- —Store information
Services
- —Lead qualification
- —Appointment requests
- —Customer follow-up
D2C Brands
- —Social engagement
- —Customer questions
- —Repeat-engagement workflows
AI Sentiment Intelligence Beta
Know what your audience is telling you.
Early access is limited and subject to availability. Requesting access registers your interest — it doesn't guarantee immediate enrolment.
- Interpret audience reactions
- Organise recurring themes
- Surface feedback that merits attention
- Help inform social content and engagement
Safeguards & control
Thoughtful automation keeps people in charge.
- Available
Configurable business rules
Triggers, replies and routing follow rules agreed with you.
- Available
Human handoff
Conversations can be passed to your team when a person is needed.
- Configuration-dependent
Appropriate permissions
Access is set according to account and platform permissions.
- Configuration-dependent
Review of sensitive interactions
Sensitive conversations are surfaced for people to review.
- Configuration-dependent
Workflow status visibility
Visibility into what each workflow is doing, depending on the setup.
“Configuration-dependent” items depend on platform permissions, integrations and your setup.
Related divisions
Works even better together.
Social Media, Content & Brand Growth
Content, community and brand consistency that turn attention into trust and organic enquiries.
05Email Marketing & Campaign Automation
Newsletters, promotions and automated nurture sequences that turn leads into repeat customers.
01Performance & Digital Marketing
Meta and Google campaigns built around leads, calls and sales — tracked to the rupee.
FAQ
Questions, answered.
What's the difference between automation and agentic AI?
Rules-based automation follows the triggers, conditions and actions you configure. Agentic AI is emerging, beta functionality that interprets context for more adaptive workflows, with safeguards.
Is sentiment intelligence available now?
It is in beta / early access. Requesting access registers your interest; the exact features are confirmed with you before onboarding.
Will the AI replace my team?
No. Automation handles routine replies and qualification; conversations are handed to your team whenever a person is needed.
Does it work with my CRM and channels?
It depends on the platforms, permissions and integrations available for your business. We confirm this during discovery.
What can a WhatsApp AI agent do for my business?
A WhatsApp AI agent answers common questions, shares prices, catalogues or brochures, collects details like budget and timing, and books a call or visit — then hands the chat to your team when a person is needed.
What is an AI calling agent?
An AI calling agent phones new leads within moments of an enquiry, asks a few qualifying questions and books the next step, so no lead goes cold while your team is busy. Calls follow scripts and rules you approve.
Turn conversations into opportunities.
Let's identify where automation, customer intelligence, and lifecycle workflows could create the most value for your business.